• 20% sales growth at the cost of organized communication with regular customers
• how to use the mystery shopper
• how to develop and implement a standard of customer service
• multiple number of channels and how not to lose a customer from the Internet
• post-sales customer service
• 30% increase of the average bill at the cost of cross-sale
• check-list for opening of a store
• how to attract a customer with email marketing

The event will take place within the framework of the cycle of master-classes and seminars “Goods, effective sales, loyal customer” which is held annually as part of international exhibitions HouseHold Expo, Stylish Home.Gifts, Christmas Box. Podarki and Dacha Outdoor.

Speaker: Alexey Ryazantsev

• business consultant, business coach, among TOP-10 coaches specializing in sales division development in Russia;
• author of 9 books, including the bestseller “How to increase the efficiency of your sales division in 50 days;
• coached over 7800 business leaders during his training seminars;
• expert of federal magazines “Profession director”, “Commercial director” (over 30 articles published);
• worked with over 180 companies;
• around 100 reviews about his work are on Youtube and on official letters;
• speaker of dozens of Russian and international forums, exhibitions and seminars.